Job No. JO-1812-15721
Salary icon £30,000 min per annum
Location icon London
Office icon Manchester Office
Apply Now
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IT Field Engineer Manager

Frazer John Recruitment is supporting a Manchester based client in their search for an IT Field Engineer Manager.
 
The company is a multi-billion-pound t/o retail business, with over 10,000 employees (180 in IT). They have a complex setup, using various technologies. A key objective of the board is to simplify IT; processes, technologies and optimisations.
 
We are looking for somebody based south of Birmingham - who understands the importantance of travelling and seeing your Field Engineers face-to-face. You will have direct responsibility for 8 IT Field Engineers covering South England and Ireland.
 
I am looking for an experienced manager who can develop and mentor staff within an ITIL environment. You will also need to have a passion for customer service as they would like to develop a seamless customer experience for internal users.
 
In addition you will:
  • Manage your teams’ day-to-day ops
  • Work with you counterpart (North Field Manager) to define a Target Operation Model
  • Provide reports on performance and trends
  • Ensure delivery of new products/services in to BAU
 
What do you need?
  • Previous IT team management experience
  • ITIL v3 Foundation
  • Previous experience in building a strong team culture with a track record delivering against KPIs  
  • Willing to travel across the south 3/4 days out the week
 
If you are considering a new challenge and feel you have something to offer, I would love to hear from you. Please contact Anthony Lodge at Frazer John Recruitment or apply accordingly.
 
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Job No. JO-1812-15721
Salary icon £30,000 min per annum
Location icon London
Office icon Manchester Office
Apply Now
Apply Now
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