Job No. JO-1907-16452
Salary icon £40,000 min per annum
Location icon London
Office icon London Office
Apply Now
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IT Support Manager EMEA

- IT Support Manager EMEA
- £40k-£50k Per Annum
- City of London

IT Support Manager? We have the London based role for you!
Frazer John Recruitment is working with a global family design and architecture firm with a speciality in interiors and master-planning. The firm design some of the most beautiful pieces around the world including London, Dubai, Singapore, Melbourne and many more.

Our client is seeking a time served IT Support Professional of at least 5 years to spearhead the ITIL implementation and continuous IT improvement strategy under the Head of Technology. With 3 direct reports you'll handle end to end ITIL delivery along with a selection of EMEA situated 3rd party providers.

This role is an exciting opportunity to make something your own and have overall impact to the business and stakeholders. Working in a vibrant office Monday to Friday with potential opportunities to visit global offices every couple of years.

Requirements and essential experience
  • To have at least 5 years IT support experience
  • To be able to maintain high performing support functions such as service desk, desktop support and third-party support
  • Manage the escalation process and have ownership over major incidents
  • Drive improvements through internal and 3rd party reviews
  • Maintain and support the office locations, visual and audio meeting rooms and ensure routine checks are conducted
  • Lead desktop computing management process (Desktops, laptops, PC's and other devices purchased and deployed by the business)
  • To work closely with the infrastructure Manager to evolve the future of business hardware, software and security
  • Knowledge of ITIL disciplines
  • To be able to role sleeves up and support team with hands on leadership
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Job No. JO-1907-16452
Salary icon £40,000 min per annum
Location icon London
Office icon London Office
Apply Now
Apply Now
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