Principal Product Support Consultant
Frazer John Recruitment Technology division is partnering with a Warrington based Service Provider in their search for a Principal Product Consultant to take ownership of the provision of detailed technical support and resolution of product software.
This is a newly created role which includes the creation, communication and maintenance of the Product Software support process.Responsibilities
- Analyse and investigate logged issues
- Take a hands-on approach whilst operating at a senior level
- Identify whether root cause is software defect
- Be a key player in decision making relating to product release
If this Principal Product Consultant role sounds of interest, please apply accordingly. Alternatively, please contact Anthony Lodge at Frazer John Recruitment (Manchester).
- Experience supporting enterprise level applications
- Ability to act as an SME for Product
- Experience with products built in Java is preferred
- Experience dealing directly with end client
- Understanding of databases and SQL